Shipping & Returns Policy

Super Sunday Official Store
Last Updated: 13 February 2026

At Super Sunday, we aim to ensure a smooth and reliable shopping experience. Please review our shipping and returns policy carefully before placing your order.

SHIPPING POLICY
Processing Time

Our working days are Monday to Friday (excluding public holidays).

All orders are processed and shipped within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Within Malaysia

All orders within:

• Semenanjung Malaysia
• Sabah
• Sarawak

are shipped via PosLaju (Malaysia’s Express Mail Service).

Estimated delivery time:

• 2 – 5 business days

Once your order has been shipped, you will receive:

• A shipment confirmation email
• A tracking number

If the recipient is unavailable during delivery, the parcel must be collected from the nearest PosLaju branch.

Super Sunday shall not be held responsible for delays caused by courier services.

International Shipping

We offer international shipping via:

• QExpress
• DHL
• PosLaju International

Delivery times vary depending on destination country and customs processing.

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the buyer.

Incorrect Address & Unclaimed Parcels

If a parcel is:

• Returned due to incorrect address
• Unclaimed by the recipient
• Returned after multiple failed delivery attempts

The buyer will be required to pay additional shipping charges for re-delivery.

No refund or exchange will be provided for parcels returned due to failure to claim.

RETURNS & EXCHANGE POLICY

We accept exchanges under the following conditions:

Eligibility

Items must be:

• UNWORN
• UNALTERED
• UNWASHED
• UN-IRONED
• In original packaging
• With all original tags attached

All returned items will be inspected upon receipt.

Timeframe

Requests for exchange must be made within 7 days of receiving the item.

Items must be shipped back within the approved return period.

Sale Items

All SALE and promotional-priced items are:

• Non-returnable
• Non-refundable
• Non-exchangeable

This policy is strictly enforced.

Shipping Cost for Returns

Return shipping costs are borne by the customer unless the item received is defective or incorrect.

REFUND POLICY

Please note:

• No cash refunds will be provided for defective items. Exchange only.
• No refund will be given for unclaimed parcels returned to us.
• Sale items are strictly non-refundable.

Refunds (if approved) will only be processed in accordance with this policy.